T-Mobile

Internal Communications & Visual Design

Working on-site at a fast-paced T-Mobile call center, I served as the primary creative resource for leadership and frontline teams, translating operational benchmarks and culture initiatives into clear, high-energy visual campaigns.

Client

T-Mobile

Year

2018-2021

Role

Graphic Designer & Brand Ambassador

Summary

Keep call center teams motivated and connected by turning operational goals and corporate initiatives into vibrant, on-brand visual campaigns and event collateral that speak T-Mobile’s language.

The approach

Teamed Up with Leadership

Partnered with site directors and managers to understand business benchmarks and profit-and-loss targets, translating operational metrics into relatable, visually engaging themes.

Owned the Copy and Visuals

Wrote punchy copy and designed digital and print collateral matching T-Mobile’s bold, energetic brand voice, keeping all site materials polished and consistent with enterprise guidelines.

Streamlined Daily Requests

Set up a quick-turn creative workflow to handle cross-team requests, designing everything from floor signage and digital displays to executive slide decks and event setups.

The outcome

Created a cohesive visual identity across the entire facility, replacing scattered, one-off notices with sharp, unified messaging. Boosted staff participation at local events, improved communication between leadership and frontline employees, and gave teams a reliable design partner to deliver their projects on time.

tmobile

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Industry

Telecommunications